ala Alias

"Hi, I'm Kate. Nice to meet you."

that's how i usually begin my spywork for this project of mine. i pose as a 25-year old mom to a 2-year old baby girl looking for a pre-need plan. when i told jack about this, he said, "did you, really?" and when i told him that the agent i talked with yesterday actually believed my little script, he said, "oh, come on..." well, anything to please the blue-eyed boss, i guess. hahaha

the funny thing about my mystery shopping activity was that i got to see my company from a competitor's point of view. and boy, was it a twisted image! imagine, the agent was so sure that my company isn't managed by AIG because according to him, if we were part of AIG, our name would be AIG, too! then what about SunAmerica, or AIA? aaaahhhh...and he had this little story about how our claims records are so bad it's already a running reputation. well, well, well. if i could only slap him with a business card (not that i have one, though), i would've. but then, i was only using him anyway, so i had to restrain myself. he was, however, so full of conviction i had to remind myself my interim boss is an AIG VP. a cute AIG VP at that.

i do think we have an image problem, though. if truth be told, i only found out about my company being managed by AIG during my first week at work! yeah, shame on me. but what the heck.